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30 Methods of Influence: #3 Distinguish between the person and the behavior or performance.

“30 Methods of Influence” By Stephen Covey 3. Distinguish between the person and the behavior or performance.While we may disapprove of bad

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TCC Culture: Entrepreneurship Defined (and Embraced!)

At The Collier Companies, we value entrepreneurship. Initiative, innovation, creativity, resourcefulness: these all are core to our company culture, a deep part

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EQ: The Beginning of Rapport and a Relationship

A Classic Post from the NSCBlog Archive Originally posted on September 5, 2007 A smile, a nod, a quick acknowledgement: Effective use

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Riding for the Brand

“Riding for the brand” is an expression from cattle ranching days of the American “Old West.” Most literally, the brand referred to

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PopCap: Painting Over Rust

(Friday’s Populist Capitalist Blog Post) Painting over rust is what you do when you want something to look better without going

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30 Methods of Influence: #2 Exercise Patience With Others

“30 Methods of Influence” By Stephen Covey 2. Exercise patience with others. In times of stress, our impatience surfaces. We may

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The Esteemable Value of Emotional Labor

The ability to build rapport, to make others feel comfortable, valued, and welcome is one of the most vital skills we can

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TCC Culture: We Hold Ourselves Accountable: We Expect the Best and We Regularly Inspect for What We Expect

Core to the culture of The Collier Companies is accountability. We hold ourselves accountable. To our Residents and Customers, to our Team

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Happiness Is a Skill

As with any ability or trait, people tend to be born with a certain innate level of happiness. Like most things,

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PopCap: CEO 101: Manage Appearances, Ignore Reality

(Friday’s Populist Capitalist Blog Post) A new study of 1,300 corporate bosses, board directors, and analysts found that CEOs frequently “responded to

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30 Methods of Influence: #1 Refrain from saying the unkind or negative thing

“30 Methods of Influence” By Stephen Covey 1. Refrain from saying the unkind or negative thing, particularly when you are provoked or

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Getting Past the Past

The mental game is a huge part of success in life. A little bit of self-confidence can take you a long way.