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I think a lot about Customer Service because it is one very real way you can deliver better value to your Customer
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Why do some succeed, often spectacularly so, and others merely survive? What human trait is the best predictor of success? Which human
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(Friday’s Populist Capitalist Blog Post) Markets, businesses, and relationships all flourish when trust exists. If I have to spend all my time
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Requiring restaurants, particularly chains, to put calorie counts beside each item is the latest skirmish in the battle against American obesity. But
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Empowerment is a nice-sounding word that has been used a lot in recent decades. But what does it mean? Particularly in the
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A lot can go wrong when we measure ourselves against bogus standards, standards that cannot be met because they are not real.
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One of my pet peeves is our willingness to accept information offered up as solid fact without giving it a good smell
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(Friday’s Populist Capitalist Blog Post) “Those of us who looked to the self-interest of the lending institutions to protect shareholder’s equity, myself
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To whom much is given, much is required. Every now and then my attitude of gratitude strongly kicks in and I begin
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Empowerment is the process of sharing knowledge, authority, and responsibility further down the organization than previously thought possible. The goal is to
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We humans are a funny lot. We voluntarily take on significant risk when we “think” we are in control and frequently shun
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I work in multifamily real estate, university housing to be exact. Real estate, along with our entire economy, has fallen on pretty