Rectangle 10

Read time: 2 mins

Customer Service and Recovery Behavior

At some point it is not enough to just “Say Sorry,” you must also genuinely, sincerely “Do Sorry” as well. Just like

Rectangle 10

Read time: 2 mins

PopCap: Big Brother Runs Amok for…Nada?

(Friday’s Populist Capitalist Blog Post) National security! Terrorist threats! These have been Washington’s mantra for close to 8 years as our civil

Rectangle 10

Read time: < 1 min

“Every Time You Scream at a Driver, She Learns a Lesson”

I saw this “Every Time You Scream at a Driver, She Learns a Lesson” poster on a street in Manhattan and I

Rectangle 10

Read time: 2 mins

“A soft answer turneth away wrath”

“A soft answer turneth away wrath; But a grievous word stirreth up anger.” — Proverbs 15.1 Whether you call it emotional intelligence,

Rectangle 10

Read time: 2 mins

The Journal

There is a stack of used writing pads beside a chair in my home office. Most are yellow paper, most are letter-sized

Rectangle 10

Read time: 3 mins

PopCap: A Nation of Sheep

(A Populist Capitalist Blog Post) One of the most beautiful things in nature is a wild animal in its natural habitat: free,

Rectangle 10

Read time: 6 mins

Hurrah for Pigovian Taxes!

What is a Pigovian tax? Good question. Thought you’d never ask! A Pigovian tax is a tax on any thing, any activity,

Rectangle 10

Read time: 2 mins

Online Degrees: For Real?

How does learning occur? How do you know that learning has occurred? What about knowledge? How is knowledge transferred? How are skills

Rectangle 10

Read time: 2 mins

Read The Footnotes: Jim Rogers

Jim Rogers is a successful author and investment guru from the old school. The “best advice” he ever received was to “read

Rectangle 10

Power of Example

Time magazine ran a cover story on “The World’s 100 Most Influential People” and in an even more clever twist, got famous

Rectangle 10

Read time: 5 mins

Paralysis Thru Analysis: Can Anyone Here Make a Command Decision?

There is a parable about a dog who once starved to death because he was EXACTLY half way between two dog dishes

Rectangle 10

Read time: 2 mins

“How David Beats Goliath”

“How David Beats Goliath” is a fascinating New Yorker magazine article by Malcolm Gladwell, the author of The New York Times non-fiction