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Read time: 4 mins

Thoughts on Customer Service

The principle is that at some levels, business is simple: Take care of your customers and they will take care of you.

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Over-treated

Recently, I read an excellent book by Shannon Brownlee, “Overtreated: Why Too Much Medicine is Making Us Sicker and Poorer.” Its thesis

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Read time: 28 mins

Simple Ideas, Complex Execution

The secrets to success often lie in plain sight. They are secrets only because we chose to overlook them. Sometimes the most

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Servant Leadership

Wikipedia says, “Servant leadership is an approach to leadership development, coined and defined by Robert Greenleaf, and advanced by several authors such

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Read time: 2 mins

Communicating From The Heart

What follows is a summary of an excellent book whose principles I recommend heartily (pun intended!). Five Principles of Communicating from the

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Read time: 4 mins

One Worry

An article ran (see below) in a recent Wall Street Journal suggesting that one of the biggest issues facing executives is time

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Read time: 2 mins

Garbage In, Garbage Out

The amount of blind faith people put in computer models (and in “experts”) never ceases to amaze me. Personally, I’m from Missouri.

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Read time: 2 mins

Economic Democracy

Somewhere out there is the concept that profit is a bad thing, that profit involves ripping people off, which certainly can happen.

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Read time: 2 mins

A prophet is not without honor…

“A prophet is not without honour, save in his own country, and in his own house.” This bible verse (Matthew 13:57, King

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Today is a New Day…

“Today is a new day and I am a new Nathan, totally free to make new choices.” This is one of my

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Read time: 3 mins

A Father’s Legacy

At age 55, I have my first child, a son. He will be 10 months old on Christmas Eve and his presence

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Communication and Customer Service

A friend of mine went to the local mall recently and in order to get into the building, she had to make