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While criticism may be challenging to cope with on a personal level, a customer’s complaint is a GIFT. Customers in effect are
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Happiness is our natural state. Watch children. Most of the time, they are “Smile Factories”, endlessly delighted, pumping out smiles, eyes sparkling,
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This blog was originally posted May 28, 2013. dis·ci·pline (d s-pl n) n. 1. Training expected to produce a specific character
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Ben Bernarnke, former chair of the Federal Reserve until early 2014, commands $250,000 per speech. Any Fortune 500 company would consider it
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I am proud to be a lawyer, a member of the Florida Bar. Yet I’ve noticed a tendency in my profession to
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As always, I share what I most want/need to learn. Sometimes it clarifies things to look at what we SHOULDN”T do; making
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“Instead of giving myself reasons why I can’t, I give myself reasons why I CAN.” – Michael Jordan “Sometimes the biggest problem
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Some activities, thoughts or attitude have more power, more leverage than others. The greater the ripple effect, for good or not, the
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Endless wanting is a fool’s trap that snare’s even the wise. Intellectually, we may understand that “Keeping up with the Joneses” is
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About 25 years ago, I read a lovely little book called “Love is Letting Go of Fear”. At just 130 pages or
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One of the best nuggets of learning regarding communication I’ve ever run across is the HEART acronym, an excellent way to remember
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Crescendo: adjective; gradually increasing in volume, force, or intensity. Living life in crescendo means that the most important part of life lies